(Effective 01 August 2025)
At Bestie Tees, we want you to love what you wear. If something isn’t right, you have a 60-day, no-questions-asked, free-return window from the delivery date.
1. What qualifies for a return or replacement?
| Item Condition | Eligible? | Notes |
|---|---|---|
| Wrong size, wrong design, or you simply changed your mind | ✅ Yes | Must be unworn, unwashed & in original condition |
| Printing or manufacturing defects (misprint, stitching error, color off) | ✅ Yes | Photo evidence required for fast processing |
| Damage in transit | ✅ Yes | Please keep packaging for carrier claim |
| Custom personalization error caused by customer (e.g., typo provided) | ❌ No | We reproduce exactly what is submitted |
2. How to start a return
- Contact us within 60 days of deliveryEmail — support@awesomebestfriendstees.com
US phone/SMS — +1 (551) 225-1525
VN phone/WhatsApp — +84 918 885 947
- Provide
- Order number
- Reason or photo of the issue (if defective)
- Whether you’d like a refund or free replacement
- We’ll reply within 24 hours with a prepaid return label (U.S.) or the nearest drop-off instructions (international).
3. What happens next?
| Option | Timeline | Details |
|---|---|---|
| Replacement | Printed & shipped within 3 business days after carrier scans your return label | Free standard shipping |
| Refund | Credited to original payment method within 3 business days after return package is in carrier tracking / or after photo proof for defective items | PayPal / credit-card refunds may take 3-5 bank days to appear |
4. Return shipping cost
- United States — always free (prepaid label).
- Other countries — we cover the first US $10 via prepaid label or local drop-off; any balance over US $10 is at our cost for defective items. Change-of-mind returns outside the U.S. may require the customer to pay outbound postage only.
(We are working to extend full free returns internationally.)
5. Non-returnable items
- Gift cards or store-credit vouchers
- Items marked “Final Sale” in the product description
- Products exposed to pet hair, perfume, or obvious wear
6. Exchanges
Need a different size or design? Open a return as above and select replacement; let us know the new size/design in your message. The first exchange per order is free.
7. Questions?
We’re here Monday–Friday, 09:00-18:00 (GMT+7).
Email support@awesomebestfriendstees.com
Bestie Tees • Operated by DIAN Marketing Solutions Company Ltd.
94 N8 Street, Binh Nguyen New Urban Area, Noi Hoa 1 Quarter, Di An City, Binh Duong, Viet Nam.
Fulfilment & Returns Center 1055 W 3rd Ave., Columbus, OH 43212, USA