Returns And Refund

(Effective 01 August 2025)

At Bestie Tees, we want you to love what you wear. If something isn’t right, you have a 60-day, no-questions-asked, free-return window from the delivery date.


1. What qualifies for a return or replacement?

Item Condition Eligible? Notes
Wrong size, wrong design, or you simply changed your mind ✅ Yes Must be unworn, unwashed & in original condition
Printing or manufacturing defects (misprint, stitching error, color off) ✅ Yes Photo evidence required for fast processing
Damage in transit ✅ Yes Please keep packaging for carrier claim
Custom personalization error caused by customer (e.g., typo provided) ❌ No We reproduce exactly what is submitted

2. How to start a return

  1. Contact us within 60 days of deliveryEmail — support@awesomebestfriendstees.comUS phone/SMS — +1 (551) 225-1525VN phone/WhatsApp — +84 918 885 947
  2. Provide
    • Order number
    • Reason or photo of the issue (if defective)
    • Whether you’d like a refund or free replacement
  3. We’ll reply within 24 hours with a prepaid return label (U.S.) or the nearest drop-off instructions (international).

3. What happens next?

Option Timeline Details
Replacement Printed & shipped within 3 business days after carrier scans your return label Free standard shipping
Refund Credited to original payment method within 3 business days after return package is in carrier tracking / or after photo proof for defective items PayPal / credit-card refunds may take 3-5 bank days to appear

4. Return shipping cost

  • United States — always free (prepaid label).
  • Other countries — we cover the first US $10 via prepaid label or local drop-off; any balance over US $10 is at our cost for defective items. Change-of-mind returns outside the U.S. may require the customer to pay outbound postage only.

(We are working to extend full free returns internationally.)


5. Non-returnable items

  • Gift cards or store-credit vouchers
  • Items marked “Final Sale” in the product description
  • Products exposed to pet hair, perfume, or obvious wear

6. Exchanges

Need a different size or design? Open a return as above and select replacement; let us know the new size/design in your message. The first exchange per order is free.


7. Questions?

We’re here Mon–Fri, 8:00 AM – 6:00 PM (Central Time)

Email support@awesomebestfriendstees.com


Bestie Tees • Operated by DIAN Marketing Solutions Company Ltd.

94 N8 Street, Binh Nguyen New Urban Area, Noi Hoa 1 Quarter, Binh An Ward, Di An City, Binh Duong, Viet Nam.

Fulfilment & Returns Center 1055 W 3rd Ave., Columbus, OH 43212, USA